Shipping & Returns — VEYOO Bangkok
✦ Free Sample on First Order · Custom Hand Fan · Worldwide Shipping from Bangkok · WhatsApp Response within 2 Hours · ✦ Free Sample on First Order · Custom Hand Fan · Worldwide Shipping from Bangkok · WhatsApp Response within 2 Hours ·

Policies

Shipping
& Returns

Everything you need to know about delivery, our 30-day guarantee, and custom order policies.

01

Fast & Reliable Delivery

We ship custom hand fans worldwide with care and precision. Every order is handled individually to ensure your fans arrive in perfect condition.

Processing Time

10–14 days
Custom Orders
Full production run after sample approval
1 day
Pre-made Designs
Quick approval before dispatch
After
payment
When We Start
Production begins after payment confirmation

Shipping Methods

Thailand

Bangkok & Nationwide

  • Standard 7 days by truck
  • Premium 2 days by plane

International

Worldwide delivery

  • Standard 30 days by boat
  • Premium 5 days by plane

Express options available for rush orders — contact us for rates.

Rates & Tracking

  • Domestic shipping calculated by weight (kg)
  • International shipping calculated by weight (kg) at checkout
  • Tracking number provided for every shipment, no exceptions

Packaging

Your hand fans arrive beautifully packaged in custom boxes with tissue protection. We use eco-friendly materials whenever possible to match our commitment to quality.

02

Returns &
Exchanges

We stand behind the quality of every hand fan. If something isn't right, we'll make it right.

30
Day Money Back
Guarantee No questions asked on eligible items

Return Eligibility

  • ✓Items returned within 30 days of delivery
  • ✓Unused, in original condition preferred — minor production imperfections are normal and expected
  • ✗Custom orders are eligible only in the case of a manufacturing defect

How to Return

1

Contact us with your order details

Email info@veyoobangkok.com with your order number and reason for return.

2

Receive your return label

We'll send you a prepaid return shipping label within 1 business day.

3

Ship the item back

Use the prepaid label — it covers domestic and most international returns.

4

Refund issued

Refund processed within 5–7 business days of receiving the returned item.

Exchanges

Prefer a different design? We'll exchange your hand fan for a new one free of charge. Shipping both ways is covered for manufacturing defects.

Non-Returnable Items

  • ✗Items with personalised or custom text/designs (as agreed at order)
  • ✗Items damaged due to misuse or improper handling
  • ✗Items returned after the 30-day window

03

Custom Order
Policy

Custom orders are built around your exact specifications. Here's how the process works.

Design Approval
  • Digital mockup provided before any production begins
  • Unlimited revisions until you're completely happy
  • Production only starts once you give written approval
Cancellations
  • Free cancellation within 24 hours of placing your order
  • After production starts: 50% refund or a full design rework

Lead Times

Custom timelines vary by order complexity and volume. We'll confirm your exact delivery date before charging your card — no surprises.