Privacy Policy

This Privacy Policy explains what information VEYOO collects when you visit veyoobangkok.com or contact us about a custom hand fan order, how we use it, and the choices you have. VEYOO is a custom hand fan brand based in Bangkok, Thailand, selling business to business.

Who We Are

VEYOO, Bangkok, Thailand. For any question about this policy or about your personal data, contact us at info@veyoobangkok.com or through our contact page.

What We Collect

Information you give us

When you contact us by email, through the contact page or on LINE, we receive what you choose to send. In practice that usually means:

• Your name and the company or venue you represent.
• Your email address, and your LINE display name if you message us there.
• Project details: quantities, delivery destination, required dates, artwork and logo files.
• Billing and delivery details if your project becomes an order.

Information collected automatically

Like most websites, we receive some technical data when you browse:

• Google Analytics 4 — pages viewed, approximate location (country or city level), device and browser type, and how you arrived on the site.
• Meta Pixel — page views and whether you clicked a contact link, used to measure and target our advertising on Facebook and Instagram.
• Vercel Analytics — aggregated traffic and performance data from our hosting provider.
• Server logs — IP address, request time and user agent, kept for security and troubleshooting.

Why We Use It

• To answer your enquiry and prepare a quote.
• To produce, ship and invoice your order.
• To keep a record of orders for accounting and warranty purposes.
• To understand how the site is used and improve it.
• To measure and target our advertising.

Where the law requires a legal basis, we rely on performing a contract with you (quotes and orders), our legitimate interest in running and improving the business, and your consent for advertising cookies where consent is required.

Cookies and Tracking

We use cookies and similar technologies for analytics and advertising measurement, through Google Analytics, the Meta Pixel and Vercel Analytics. You can:

• Block or delete cookies in your browser settings.
• Opt out of Google Analytics with the Google Analytics opt-out add-on.
• Change how Meta uses your data in your Facebook or Instagram ad preferences.

Blocking these does not affect your ability to browse the site or contact us.

Who We Share It With

We do not sell your personal data. We share it only with the service providers we need to run the business:

• Vercel — website hosting and analytics.
• Google — website analytics.
• Meta — advertising measurement.
• LINE — if you choose to contact us there.
• Shipping and logistics partners — the delivery details needed to get your order to you.
• Manufacturing partners — the artwork and specifications needed to produce your order.

We may also disclose information if required by law.

International Transfers

VEYOO operates from Thailand and several of the providers above process data outside Thailand. By contacting us or using the site, your information may be transferred to and processed in other countries.

How Long We Keep It

Enquiries that do not become orders are kept while they remain commercially relevant and then deleted. Order records, including invoices, are kept as long as required for accounting and tax purposes in Thailand. Analytics data is kept according to the retention settings of the providers above.

Your Rights

Depending on where you live, including under Thailand's Personal Data Protection Act (PDPA) and, for visitors in the EU and UK, the GDPR, you may have the right to:

• Request a copy of the personal data we hold about you.
• Ask us to correct data that is inaccurate or incomplete.
• Ask us to delete your data, where we are not required to keep it.
• Object to or restrict certain processing, including direct marketing.
• Withdraw consent at any time, where processing is based on consent.

To exercise any of these, email info@veyoobangkok.com. We will respond within the period required by applicable law.

Security

We take reasonable measures to protect the information we hold, including serving the site over HTTPS and limiting internal access to order data. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Children

VEYOO sells business to business. The site is not directed at children and we do not knowingly collect personal data from them.

Changes to This Policy

We may update this policy from time to time. The date at the top of this page shows when it was last changed. Significant changes will be reflected here before they take effect.

Contact

Questions about this policy, or about the data we hold: info@veyoobangkok.com, or message us on LINE. We reply Monday to Sunday, 9am to 6pm (Bangkok time).